A Newsletter for All Staff

A bi-monthly publication which addresses topics related to providing excellent customer service, such as making a good first impression and the importance of cultural diversity and, as well as patient safety and personal development. Personal Growth provides education for ancillary staff, such as admission clerks and housekeepers, but is certainly appropriate for all staff.

Sample Topics Include:

• Attitude… A Positive Approach
• Dealing with Aggressive People
• Maintaining Patient Confidentiality
• First Impressions Count
• Communication… What's Your Style
• What Motivates You?
• Time Management
• Keys to Delegation
• Managing Conflict in the Workplace
• Criticism… Giving & Receiving
• The Group Process — Team Work